Privacy Policy

1. Introduction

LuminOrbit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation and online advertising services.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email, phone number, address)
• Business information (company name, industry, role)
• Marketing preferences and target audience criteria
• Communication records and support requests

2.2 Information We Collect Automatically

• Website usage data and analytics
• IP addresses and device information
• Cookies and similar tracking technologies
• Campaign performance and engagement metrics

2.3 Information from Third Parties

• Lead data from advertising platforms and partners
• Social media profile information (with consent)
• Business verification and enrichment data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing lead generation and advertising services
• Creating and managing advertising campaigns
• Analyzing campaign performance and optimization
• Customer support and communication
• Billing and payment processing
• Legal compliance and fraud prevention
• Service improvement and development

4. Information Sharing and Disclosure

4.1 With Your Consent

We share information with third parties when you explicitly consent to such sharing.

4.2 Service Providers

We may share information with trusted service providers who assist in delivering our services, including:

• Advertising platforms and networks
• Analytics and measurement providers
• Payment processors
• Cloud hosting and storage providers

4.3 Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Client account information: Duration of relationship plus 7 years
• Lead data: 3 years from campaign completion
• Website analytics: 26 months
• Support communications: 3 years

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Deliver targeted advertising
• Measure campaign effectiveness

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice at least 30 days before the changes take effect.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to delete personal information.

14. European Privacy Rights

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict, port, and object to the processing of your personal data.